Terms and Conditions

To place an order, the customer must follow the online purchase procedure, which consists of the following steps:

Product selection: The customer adds the desired products to the shopping cart.

Delivery and billing data: The customer completes the form with their personal information, delivery address and billing data.

Payment method selection: The customer chooses the payment method desired from those available on the website.

Order review: Before finalizing, the customer will be able to view a detailed summary of the order, including selected products, prices (VAT included), shipping costs and total amount.

Acceptance of conditions: The customer must expressly accept these General Contracting Conditions and the Privacy Policy by checking the corresponding box. It will not be possible to complete the order without this acceptance.

Payment execution: The customer proceeds to make the payment. By clicking the "Place order" or "Pay" button, the customer confirms their purchase intention.

The customer has the possibility of identifying and correcting errors that they may have made during the introduction of data before proceeding to final payment, being able to modify or eliminate products from the cart, as well as go back in the process to correct the introduced information.

Once the customer makes the payment, they will receive an email acknowledging receipt of the order confirming its receipt (hereinafter, the "Order Confirmation"). The sales contract will be understood to be concluded at the time the Order Confirmation is sent to the customer.

The contract will be filed by the Seller through electronic means and the customer may access it, as well as these conditions, at any time through their user account on the website. The customer is recommended to keep a copy of the Order Confirmation and the accepted general conditions.

The following payment methods are accepted:

Credit and debit cards.

Bank transfer.

Cash (only for in-store pickup and repair services).

For all online orders requiring shipping, payment must be made by card or bank transfer at the time of placing the order. Cash is not accepted for orders that must be shipped.

Customers who select the "Pick up in store" option may choose to pay by card, bank transfer or cash at the time of pickup.

For repair services:

Customers who visit the store can pay by card or cash.

Customers who send the device by mail must pay by card or bank transfer before starting the repair.

All card payments are processed through secure and encrypted systems. Online card payments require additional verification (SMS code, bank application or biometric data), as required by European regulations (Strong Customer Authentication).

Bank transfers must include the order number as the concept or observation. Orders will be processed upon receipt of payment, which may take between 1 and 2 business days.

On our website we offer:

Computer equipment, electronics and multimedia.

Mobile phones and accessories.

Spare parts and components.

Electronic device repair services.

The characteristics of each product appear described in the corresponding file. They include information about the brand, model, technical specifications and the state of the product (new or refurbished, when applicable).

The availability of products is indicated in each file. If a product is not available after placing an order, we will inform the customer to offer them a similar product or full refund.

For repair services, they are described on the website the types of repairs available by device model. The final budget will be confirmed after inspecting the device in store or once received.

As required by Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, for distance contracts and outside the establishment:

The customer, as consumer and user, has the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire at 14 calendar days from the day the customer or a third party indicated by them, other than the carrier, acquires material possession of the product.

To exercise the right of withdrawal, the customer must notify us of their decision to withdraw from the contract through an unequivocal statement (for example, by email) before the withdrawal period expires.

You can use the withdrawal form model available on our website or at the end of this section, although its use is not mandatory.

Contact details for exercising withdrawal:

Email: phonegalleryes@gmail.com

Phone: 631906519

Postal address: CALLE SAN LUIS 38 BAJO, 39010 SANTANDER, CANTABRIA

To meet the withdrawal period, it is sufficient for the communication regarding the exercise of this right to be sent before the corresponding period expires.

In case of withdrawal, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer). We will make the reimbursement using the same payment method used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the products, or until you have presented proof of the return of the same, whichever condition is met first. The reimbursement will be made within a maximum period of 14 calendar days from the date we receive the withdrawal communication.

The customer must return the products to the following address, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which they communicate their decision to withdraw. The period will be considered fulfilled if you return the products before said period expires.

Return address:
Phone Gallery
CALLE SAN LUIS 38 BAJO
39010 SANTANDER, CANTABRIA

The direct costs of the return will be borne by the customer. The customer will only be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Mobile phones and electronics: 3 years from the date of delivery. This warranty covers any lack of conformity that exists at the time of delivery or that manifests within this period.

Mobile phones: 1 year from the date of delivery.

Accessories (chargers, cables, etc.): 1 year from the date of delivery.

Screen repair: 6 months on the repair work and installed parts.

Battery replacement: 6 months on the repair work and battery.

Other repairs (charging port, buttons, etc.): 6 months on the repair work and installed parts.

Software repair: 1 month on the repair work.

Scope: The warranty covers functionality failures or manufacturing defects that prevent or impair the normal use of the product or repaired component during the indicated periods.

Limitations: This warranty does not cover damage caused by improper use, accidents (such as blows or falls), liquid damage, repairs performed by unauthorized third parties, normal wear and tear, or the natural degradation of consumable components (such as progressive loss of battery capacity over time). For refurbished and second-hand products, the warranty covers defects not visible at the time of purchase, but does not cover aesthetic wear and tear inherent to the declared state of the product.

Our commitment is to manage all claims with honesty and transparency. If a defect is covered by the warranty, we will repair or replace it at no cost. If it is not covered, we will explain the reasons clearly and offer you a fair and transparent budget for the necessary service.